Contact and opening hours

More about contacting us

Online, in the NHS App or by phone

This website has no forms.

• Contact us online using Willowmead Online
• Order repeat prescriptions in the NHS App or on the NHS website. How to order a repeat prescription
• Book appointments in the NHS App or on the NHS website. Not every appointment can be booked online. Appointments and bookings at your GP surgery
• You can also phone us: 0161 496 0101

Interpreters and communication support

If you need an interpreter, including a British Sign Language (BSL) interpreter, tell us when you book your appointment. We will arrange an interpreter where we can; you will not be charged.

You do not need to bring your own interpreter.

If you have a disability, impairment or sensory loss and need information in a way you can understand, or support to communicate with us, tell us.

We will record what you need and take steps to meet it.

When we are closed

If you need urgent help for your physical or mental health when we are closed, and you cannot wait until we open, use 111 online or call 111. They will tell you what to do next.

111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

If it is a serious or life-threatening emergency, call 999 or go straight to A&E.

If we do not provide out-of-hours services ourselves, NHS England is responsible for commissioning them.

Seeing a particular GP, nurse or other professional

You have the right to say which GP, nurse or other health professional you would like to see, for your care in general or for a particular condition. We will try to meet any reasonable request, but you may need to wait longer for that person to be available.

Tell us who you would like to see when you contact us.

Your rights and responsibilities

We should treat everyone fairly, kindly and respectfully. You should also treat our staff with respect.

• Arrive on time. If you are late for an appointment, or miss a phone call we arranged, it can affect other patients and delay care.
• If you cannot come to your appointment, tell us as soon as you can, so we can offer it to someone else.

You and your general practice on the NHS England website explains what you can expect from us.

Violence and abuse

We can remove a patient from our list if they are violent or abusive to our staff.

If someone is violent, or behaves in a way that makes our staff or anyone else at the practice fear for their safety, and we report it to the police, we can ask NHS England to remove them from our list straight away. NHS England will write to tell them they have been removed.

Contact NHS England

Phone

0300 311 22 33

Email

england.contactus@nhs.net

Post

NHS England, PO Box 16738, Redditch, B97 9PT

Contact NHS England on its website

Confirmed by Willowmead Medical Practice on 24 October 2026